We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment; if you must cancel or reschedule please do so at least 24-Hours before your appointment time to avoid a cancellation fee.
Not showing for your scheduled appointment or not giving 24 hours notice will result in a cancellation fee of 100% of the service charge.
All appointment cancellations must be made & confirmed via telephone. Appointment cancellations through text or email are welcomed.
Fee's that are charged will not go to towards any future eyelash services. They are solely a precaution Lash Effects takes to ensure the best quality/service for clients.
A credit card will be required by all guests to secure appointments; by agreeing to our booking/cancellation policy, you authorize Lash Effects to charge your credit card on file per cancellation policy.
Any gift certificates (vouchers) being used for this service WILL NOT be applied to this cancellation charge. You will be charged to your credit card on file for not showing to your scheduled appointment or not giving a minimum of 24 hr notice.
As a courtesy to our clients, Lash Effects offers appointment reminders through text, email and/or phone. We will collect your contact info at the time of booking your appointment and on your client intake form with your permission.
Cancellations/no show fee
We ask that our clients are on time for their appointments to ensure sufficient time for quality results.
While there is no fee for late arrivals, please, be considerate of other clients' scheduled appointments; arrive on time or your appointment may be shortened, resulting in the full charge of the original service booked.
If you are at least 30 minutes late and haven’t heard from you, your appointment will be treated as a NO SHOW and fees may apply.
All appointments are held on an appointment-only basis.
*We charge a specific service fee for the allotted time and service. How full your lashes will look at the end of your touch up appointment will be greatly affected by how many lashes you have when you arrive for your appointment. Please, keep this in mind when determining how long to wait to schedule your refills, as we require all our lash clients to return every 2-3 weeks (sometimes sooner depending on how fast your natural lashes grow and how well you maintain them in between fills).
Arriving to your Appointment
Please arrive with 10 minutes to spare for your appointment. This allows for you to start to unwind, relax, and visit the restroom. Arriving late to appointments requires your lash artist to shorten your appointment time, so clients following you are not held up. Full fees will still be applicable; therefore, it really is in your best interest & comfort to be on time. Unfortunately, additional time cannot be given to clients who arrive late to their appointment.
Being on time and having clean lashes ensures you get the maximum time for lash application, every minute counts with eyelash applications. Unfortunately, additional time cannot be given to clients who arrive late to their appointment or arrive with dirty lashes (i.e.: liquid eyeliner, mascara, goopy/sleepy eyes). Arriving on time for your lash appointments is important to ensure your treatment time is not cut down, as we need to stay on time.
Any reactions to eyelash extensions are not foreseeable by Lash Effects skilled & trained staff (or even by you). All care is taken to ensure your safety. We will go over your intake form with you and any contraindications, such as allergies. No refunds will be issued for reactions, however, Lash Effects will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact Lash Effects immediately if you become aware of any type of irritation so we may assist you as quickly as possible.